Service Manager

Elmhurst, IL

Full Time

Manager/Supervisor

TransChicago Truck Group is a leader in truck and truck related products and services. Our mission is to continually seek better ways of doing business. To differentiate ourselves from our competitors. All our activities are structured to recognize and exceed the expectations of our customers.

What you will be doing
As the Service Manager of the Elmhurst location, you will be responsible for overseeing all service operations, ensuring efficiency, customer satisfaction, and business growth. This role requires strong leadership to develop and mentor a high-performing service team, maintain long-term client relationships, and implement effective cost controls. You will play a key role in shaping the service department’s success from the ground up while maintaining accurate service records and achieving operational objectives.

Essential Functions & Responsibilities:

Prepare and administer an annual operating budget for the service department.
Monitor and control the performance of the department using appropriate reporting and tracking systems.
Monitor technicians’ daily productivity reports and corresponding payroll records.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Prepare pricing guides and maintenance menus for frequent labor operations.
Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
Maintain reporting systems required by general management and corporate personnel.

Qualifications & Experience:

7 years of related industry experience preferred
2 years of related industry experience required
1 -2 years of prior management experience required
Bachelor's degree in business management preferred
High school diploma or GED required
Must have a valid driver's license

Compensation & Benefits:

Compensation: $90,000-$100,000 annually plus operational performance bonus. Base salary will be determined based on experience, competencies, certifications and education.
Benefits:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- Disability Insurance
- Flexible Spending Account (FSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Paid Sick Time
- Paid Holidays
- Additional voluntary benefits: We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance

TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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