Parts Counter Representative

Gary, IN

Full Time

Mid Level

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for the trucks that keep goods on the road. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot.

We're looking for a Parts Counter Representative to join our Gary dealership team. This person will be responsible for assisting customers with identifying, locating, and purchasing truck parts and accessories. The ideal candidate has experience in parts sales (preferably in a truck or heavy-duty environment), strong communication skills, and a commitment to delivering excellent service.

We're hiring for the following shifts:

Monday-Friday: 10:30a-7p or 1:30p-10p
Tuesday-Saturday: Tu-Fr 9:30a-6p, Sat 7:30a-4p

Essential Functions & Responsibilities:

Assist walk-in customers, service technicians, and phone inquiries with parts identification and sales
Look up parts using electronic catalogs and inventory management systems
Process customer orders, returns, and warranty claims accurately
Maintain knowledge of OEM and aftermarket parts, including heavy-duty truck systems
Track special orders and notify customers or technicians when parts arrive
Restock shelves as needed to maintain a clean, organized parts department
Generate invoices and receive payments, as needed
Stay up-to-date on new product lines, recalls, and manufacturer bulletins through supplied training platforms
All other duties as assigned

Education and/or Required Experience:

High school diploma, GED, or equivalent required
1-3 years of experience in parts sales, preferably in a truck, automotive, or heavy equipment dealership
Familiarity with truck brands (e.g., Freightliner, Kenworth, Peterbilt, etc.) and associated parts a plus
Basic mechanical knowledge and ability to identify parts and components
Proficiency with computer systems and parts lookup software (e.g., CDK, Procede, or similar)
Strong organizational and communication skills
Ability to work in a fast-paced environment and handle multiple priorities

TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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