Assistant Service Manager

Gary, IN

Full Time

Operations

Manager/Supervisor

TransChicago Truck Group is a leader in truck and truck related products and services. Our mission is to continually seek better ways of doing business. To differentiate ourselves from our competitors. All our activities are structured to recognize and exceed the expectations of our customers.

Position Summary

We're searching for an Assistant Service Manager to support the Service Department Operations. Specifically this person will work to enhance the efficiencies of the department through the direction of lead technicians on behalf of the Service Manager.

Essential Functions & Responsibilities:

Performs the critical role of dispatching jobs to the lead technicians, ensuring maximum efficiencies are gained by the technical staff.
Proactively push repair updates to the Service Advisors ensuring timely and accurate communication and repair status is conveyed to the repair customers
Establishes defined repair time expectations and provide accurate repair estimates to the technical team leaders.
Supports the lead technicians and assists the Service Manager with the discipline of any deficient technicians.
Prepares daily hand-off notes for the evening shift Foreman ensuring the smooth transition of jobs between shifts.
Work with location Warranty Manager ensuring all warranty processes are followed, all warranty coverages are confirmed and all warranty parts are properly turned into the back-counterman
Assists the Service Manager ensuring all CDK functions are properly updated including: SDL notes, CTH functions, PFC functions, RO auditing and closing.
Assist the Service Manager with the completion of payroll functions and overtime approval.
Acts as Service Manager during location Service Manager’s absence.

Education and/or required experience:

3-5 years of related industry experience preferred
1-year related industry experience required
1 -2 years of prior management/supervisory experience required
Bachelor's degree in business management preferred
High school diploma or GED required
Must have a valid driver's license

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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