Customer Experience Fleet Advocate

Gary, IN

Full Time

Experienced

TransChicago Truck Group is a leader in truck and truck related products and services. Our mission is to continually seek better ways of doing business. To differentiate ourselves from our competitors. All our activities are structured to recognize and exceed the expectations of our customers.

Position Summary:

The Customer Experience Fleet Advocate is responsible for facilitating timely communication and repair progress updates to customers. Partnering with our customer base, this role will provide continuous feedback and access to repairs by communicating with the repair facilities enabling effective fleet management operations by our customers.

Essential Functions & Responsibilities:

Review estimates and repairs for correct warranty processing.
Seek policy assistance when merited.
Track failure patterns and pursue resolutions.
Guide and expedite repairs.
Coordinate expediated parts orders, technical and field support, as needed.
Monitor trucks down for activity.
Track and expedite campaigns.
Meet with customers to explain repairs.
Train customers on proper maintenance, inspection, new technologies and continuing education.
Support customer maintenance programs.
Review invoices for accuracy.
Provide customer technician and driver training on site.
Virtual technician and connectivity follow up.
Review PDI/NTP work in process and follow up.
Account set up and support
Quality/factory interface
Direct warranty: parts, CPW, etc.

Education and/or required experience:

At least 8 years of sales experience, product support, or technical product knowledge.
At least 1 year of lead experience.

TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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